Skripsi

Kepuasan terhadap Pelayanan Kesehatan dan Hubungannya dengan Masalah Kesehatan Respirasi di Kelurahan Petamburan, tahun 2012, Satisfaction toward Health Service and Its Association with Respiratory Disease in Petamburan, year 2012. = Satisfaction toward Health Service and Its Association with Respiratory Disease in Petamburan, year 2012.

Masalah kesehatan respirasi merupakan masalah kesehatan yang penting karena prevalensinya cukup tinggi di Indonesia. Menurut WHO, beberapa masalah kesehatan respirasi yang prevalensinya cukup tinggi di Indonesia adalah pneumonia, tuberkulosis, asma dan PPOK. Dalam penelitian ini, masalah kesehatan respirasi dikaitkan dengan kepuasan terhadap pelayanan kesehatan. Penelitian menggunakan desain cross sectional dan diadakan di Kelurahan Petamburan. Pengambilan data dilakukan sejak 21 Januari 2012 – 26 Januari 2012 dengan melibatkan 109 responden yang dipilih dengan metode consecutive sampling. Pengambilan data dilakukan dengan metode wawancara menggunakan kuesioner yang telah divalidasi sebelumnya. Hasil penelitian menunjukkan prevalensi masalah kesehatan respirasi di lingkungan kumuh adalah 5,06%. Kepuasan terhadap pelayanan kesehatan tidak berhubungan dengan masalah kesehatan respirasi baik untuk kepuasan terhadap hubungan dokter-pasien (p=0,451), fasilitas pelayanan kesehatan (p=0,237) maupun sistem administrasi (p=0,219).
Kata Kunci: Lingkungan Kumuh, Kepuasan , Pelayanan Kesehatan, Respirasi.


Respiratory disease is an important health problem due to its high prevalence in Indonesia. According to WHO, several respiratory diseases of which prevalence are high in Indonesia are pneumonia, tuberculosis, asthma, and COPD. The goal of this research is to find out the association between respiratory disease and the satisfaction toward health-service. This research uses the cross sectional design. It was held in Petamburan from January 21st – January 26th in 2012 by involving 109 respondents, chosen by consecutive sampling method. The data was collected by interviewing all respondents with a quesioner that has been validated. The result shows the prevalence of respiratory diseases in rural area is 5,06%. There’s no association between satisfaction toward health-service and the existence of respiratory disease in rural area either satisfaction toward the relationship between doctor-patient (p=0,451), toward health-care facilities (p=0,237), or administration system (p=0,219).
Keyword: Health Service, Respiratory, Rural Area, Satisfaction.